Home Care Services in Leicester
Sensory Impairment Support at Home in Leicester
Support built around how you communicate, for people living with sight loss, hearing loss or both.
- CQC registered provider
- Leicester based team
- Free care assessment
- Contact us by phone, email or text
- CQC registered provider
- Leicester based team
- Free care assessment
- Care from 1 visit a week to live in
Support That Starts With Communication
Most home care is designed around tasks. This is designed around how you take in information and how you prefer to be communicated with. Get that right and everything else works. Get it wrong and even a simple visit becomes exhausting.
At the assessment we agree how our carers will communicate with you, and it goes into the care plan so every carer does the same thing. Nobody should have to explain it again at the door each week.
If You Are Living With Sight Loss
Announcing arrival and departure
Carers say who they are as they come in and tell you when they are leaving, so you are never left talking to an empty room.
Describing surroundings
Saying what has been put where, describing the plate in front of you, and mentioning anything moved or new.
Keeping things where they belong
Everything goes back exactly where it was. A moved chair or a shifted kettle is a genuine hazard, not a small thing.
Guiding when you want it
Sighted guide technique where you want it and not where you do not. You lead, we follow.
Post, forms and bills
Reading correspondence aloud, filling in forms and helping with phone calls, all kept confidential.
Getting out and about
Shopping, appointments, groups and visiting people, at your pace and by your route.
If You Are Living With Hearing Loss
- Facing you, in good light, so lip reading is possible
- Speaking clearly at a normal pace, without shouting or exaggerating
- Writing things down, or using a phone screen, whenever it is easier
- Checking hearing aids are in, working and clean, where that is part of the plan
- Not talking while walking away, from another room or with their back turned
- Confirming what has been agreed rather than assuming it was heard
If communication is by British Sign Language, tell us at the assessment. We will be honest about what we can offer and help you find specialist support if we are not the right fit.
Deafblind Support
Where both sight and hearing are affected, communication needs to be agreed carefully and followed exactly. We work to whatever method you already use, whether that is clear speech close to the better ear, block letters on the palm, deafblind manual or an agreed set of touch signals.
We keep carers consistent, because a familiar person who already knows your method is worth far more than a bigger team.
Everything Else We Help With
Sensory support is rarely the only thing needed, so it sits alongside the rest of what we do.
- Personal care, washing and dressing
- Meals, drinks and shopping
- Medication prompting, with further support agreed in the care plan
- Laundry, cleaning and keeping the home in order
- Company, conversation and getting out
Working With Sensory Services
Leicester has good sensory support locally, and we work alongside it. Sensory teams, rehabilitation officers, audiology, low vision clinics and local sight and hearing charities.
We follow any guidance already in place, and with your agreement we pass on what we notice, such as a hearing aid that keeps whistling or a change in what you can see.
How Support Starts
- 1
Contact us however suits you. Phone, email or text, whichever is easiest.
- 2
A free assessment at home, where communication is agreed first and tasks second.
- 3
A written plan and clear costs, then carers introduced before support begins.
Why People in Leicester Choose Murray Healthcare
- Communication agreed once and written down, so you are not repeating yourself
- Consistent carers, because familiarity does most of the work here
- Carers who ask how you prefer things rather than assuming
- Contact by phone, email or text, whichever suits you
- Registered with the Care Quality Commission
What Our Clients Say
We are gathering feedback from the people we support. You are welcome to contact our Leicester office by phone, email or text and ask us anything.
Read Family ReviewsCommon Questions
However you tell us works best. Facing you in good light, speaking clearly, writing things down or using a phone screen. It is agreed at the assessment and recorded in the plan.
Yes, working to the communication method already in use. We keep the team small and consistent, and we will tell you honestly if a specialist service would serve you better.
Wherever the rota allows, yes. On this page more than any other, familiarity matters, so we build the rounds around it.
Yes. Reading correspondence, completing forms, phone calls and getting to appointments are all part of what we do.
Tell us at the assessment and we will be straight with you about what we can offer, and help you find specialist support if we are not the right fit.
Yes. Shopping, groups, appointments and visiting people, at your pace.
Related Services
Speak to Our Leicester Care Team
Tell us how you prefer to be contacted and what would help. We aim to respond within one working day.
Contact details
Phone0116 403 0152
Emailinfo@murrayhealthcareservices.com
AddressMurray Healthcare Services Ltd, Kimberley House, 47 Vaughan Way, Leicester, LE1 4SG
Office hoursMonday to Friday, 9am to 5pm
Prefer to talk? Call 0116 403 0152 or email info@murrayhealthcareservices.com.